Frequently Asked Questions
Everything you need to know about your Chem-X experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your process.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the product description for fit notes.
Are your materials sustainably sourced?
At Chem-X, we prioritize ethical manufacturing. We use a blend of organic cotton and recycled synthetics to ensure our fashion is both high-quality and environmentally conscious.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly on our website.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.